Usability Evaluation

There are generally three types of usability evaluation methods: Testing, Inspection, and Inquiry.

In Usability Testing approach, representative users work on typical tasks using the system (or the prototype) and the evaluators use the results to see how the user interface supports the users to do their tasks. Testing methods include the following:

In Usability Inspection approach, usability specialists -- and sometimes software developers, users and other professionals -- examine usability-related aspects of a user interface. Commonly used Inspection methods are:

Here, usability evaluators obtain information about users' likes, dislikes, needs, and understanding of the system by talking to them, observing them using the system in real work (not for the purpose of usability testing), or letting them answer questions verbally or in written form. Inquiry methods include:

Ask usability advisor about recommendations for usability evaluation methods for your project needs.

Extra: find a usability expert near you!

Usability Evaluation & Software Development Cycle. See how different usability evaluation methods can be used at different stages of software development life-cycle.

Cost of Usability Evaluation Methods
Find out how much it costs to run these usability evaluations.
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Google News on Usability

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Balancing access and usability with security is top priority for hospitals - Healthcare IT News

Turning user feedback into usability success - Becker's Hospital Review

Coupa Buys Aquiire, Adding to Its Lead in Front-End Shopping ... - Spend Matters

Poppy Increases TRON's Usability And Reach - Crypto Block Wire, LLC

Splunk .conf18: New Product Offerings Emphasize Improved Accessibility and Usability - BizTech Magazine (blog)

Energy sector data: Suggestions for improving data quality and usability - Brookings Institution

Wear OS review: Google puts usability first - Engadget

Assassin's Creed Odyssey 1.0.3 Update Patch Tweaks Usability, Fixes Game-Breaking Bugs - GameSpot

Increase your Mac's usability and fun with one of these 10 accessories for less than $50 each - AppleInsider

  • This Web site was originally developed when I was a summer intern at the Human Factors group of US WEST, with the help of Pawan Vora.
  • The way to classify usability evaluation methods into testing, inspection, and inquiry, and the description of some techniques, are borrowed and used with permission from the Usability Methods Toolbox by Mr. James Hom.