Usability Evaluation

There are generally three types of usability evaluation methods: Testing, Inspection, and Inquiry.

In Usability Testing approach, representative users work on typical tasks using the system (or the prototype) and the evaluators use the results to see how the user interface supports the users to do their tasks. Testing methods include the following:

In Usability Inspection approach, usability specialists -- and sometimes software developers, users and other professionals -- examine usability-related aspects of a user interface. Commonly used Inspection methods are:

Here, usability evaluators obtain information about users' likes, dislikes, needs, and understanding of the system by talking to them, observing them using the system in real work (not for the purpose of usability testing), or letting them answer questions verbally or in written form. Inquiry methods include:

Ask usability advisor about recommendations for usability evaluation methods for your project needs.

Extra: find a usability expert near you!

Usability Evaluation & Software Development Cycle. See how different usability evaluation methods can be used at different stages of software development life-cycle.

Cost of Usability Evaluation Methods
Find out how much it costs to run these usability evaluations.
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Google News on Usability

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Energy sector data: Suggestions for improving data quality and usability - Brookings Institution

7 EHR usability, safety challenges—and how to overcome them - American Medical Association

Acumatica Again Achieves Highest Usability Ranking in Nucleus Research ERP Technology Value Matrix 2018 - PR Newswire (press release)

14 ways to put your EHR to the test on usability, safety - American Medical Association

Preparing AI-Powered Virtual Assistants to Improve EHR Usability -

Amazon, Google, Microsoft to Make Waves in Health IT Usability -

Patient safety demands more robust testing of EHR usability, says Pew - Healthcare IT News

Boosting EHR Usability, Safety Throughout the EHR Life Cycle -

Pew, AMA: 6 components to consider when assessing EHR safety, usability - Becker's Hospital Review

  • This Web site was originally developed when I was a summer intern at the Human Factors group of US WEST, with the help of Pawan Vora.
  • The way to classify usability evaluation methods into testing, inspection, and inquiry, and the description of some techniques, are borrowed and used with permission from the Usability Methods Toolbox by Mr. James Hom.