Usability Evaluation

There are generally three types of usability evaluation methods: Testing, Inspection, and Inquiry.

In Usability Testing approach, representative users work on typical tasks using the system (or the prototype) and the evaluators use the results to see how the user interface supports the users to do their tasks. Testing methods include the following:

In Usability Inspection approach, usability specialists -- and sometimes software developers, users and other professionals -- examine usability-related aspects of a user interface. Commonly used Inspection methods are:

Here, usability evaluators obtain information about users' likes, dislikes, needs, and understanding of the system by talking to them, observing them using the system in real work (not for the purpose of usability testing), or letting them answer questions verbally or in written form. Inquiry methods include:

Ask usability advisor about recommendations for usability evaluation methods for your project needs.

Extra: find a usability expert near you!

Usability Evaluation & Software Development Cycle. See how different usability evaluation methods can be used at different stages of software development life-cycle.

Cost of Usability Evaluation Methods
Find out how much it costs to run these usability evaluations.
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Google News on Usability

Medical Groups Urge Federal Government to Strengthen Health IT Usability, Safety - The Pew Charitable Trusts

ONC focused on privacy and usability in new app-based healthcare ecosystem - FierceHealthcare

Dell Boomi Delivers Security, Usability and Flexibility With Latest Release - PRNewswire

Office Design: Balancing Capability and Usability - Audio Visual News Network

14 Usability Tools to Optimize Your Website - Practical Ecommerce

Veteran Tech VC: 'Fixing Wallet Usability' can help save us from Crypto Winter - GlobeNewswire

PR: Security and usability combined: Payger introduces new updates - Crypto Reporter

Usability Research and Testing is 'Paramount' to Medical Device Design - says Microsoft Healthcare in New IQPC Report - PRNewswire

Big picture QA testing skills foster better app usability - TechTarget

Top landscape design software brands discuss their products - Total Landscape Care

  • This Web site was originally developed when I was a summer intern at the Human Factors group of US WEST, with the help of Pawan Vora.
  • The way to classify usability evaluation methods into testing, inspection, and inquiry, and the description of some techniques, are borrowed and used with permission from the Usability Methods Toolbox by Mr. James Hom.