Remote Testing

 Characteristics

Applicable stages: design, code, test, and deployment.
Personnel needed for the evaluation:
Usability experts: 1
Software developers: 0
Users: 5
Usability issues covered:
Effectiveness:Yes
Efficiency:Yes
Satisfaction:Yes
Can be conducted remotely: Yes Can obtain quantitative data: Yes

 Overview

Remote usability testing is used when tester(s) are separated in space and/or time from the participants. This means that the tester(s) cannot observe the testing process directly and that the participants are usually not in a formal usability laboratory. There are different types of remote testing. One is same-time but different-place, where the tester can observe the test user's screen through computer network, and may be able to hear what the test user says during the test through speaker telephone. Another is different-time different-place testing such as journaled sessions, where the user's test session is guided and logged through a special piece of software as well as additional code added to the system being tested.
Procedure

Tools

References

  1. H. Rex Hartson et. al., Remote Evaluation: The Network as an Extension of the Usability Laboratory, in CHI96 Conference Proceedings